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Technical Support Engineer (f/m) 80-100%

Homegate is the leading digital real estate classifieds platform in Switzerland. We help people to make their best real estate decision and bring commercial real estate agencies, owners and potential tenants and buyers together. We count more than 10 million visits from people who use our portal and have more than 200 million page views per month.

We are looking for you as a teammate. You’ll help Homegate to grow the business and solve problems encountered by our customers to shift our platform to the next level, while driving innovations. You will work in collaboration with our professional customer care agents and our teams of product owners and development engineers.

Technical Support Engineer (f/m) 80-100%


Your Responsibilities

  • Act as “software detective”, identify and solve issues within a multiple components business architecture
  • Be the link between customers, product management and support services, products and processes to ensure customer success
  • Resolve customer incidents, translating a functional need into a technical problem, qualify the problem and find the solution, in connection with our engineering teams and product owners, by ensuring a follow-up throughout the incident
  • Identify the most important customers' requirements and help the teams transferring them to adequate solutions
  • You will work on rebuilding the Homegate platform using microservices architecture on AWS
  • This will not only include fixing complex problems and finding manageable solutions but also driving communication external as well internal

 

Your Qualification

  • Previous experience in 2nd level support or similar position as trouble shooter of complex applications
  • Hands on experience designing and implementing RESTfull backend services
  • Familiarity with Java/Spring/Maven as well AWS services like Lambda, DynamoDB, SNS, RDS, S3, CloudWatch and ElasticSearch
  • Good knowledge of web technology/frameworks like Angular or Vue.js and experienced in JavaScript/Node.js and related web frameworks
  • Experience with agile methodologies and pronounced agile mindset
  • A degree in computer science or equivalent practical experience
  • Fluent in English (German is a plus)
  • Open, independent and communicative personality with humour
  • You enjoy working in a fast growing environment and with both technical and non-technical teams


Benefits

  • Flexible working hours and Home-office possibilities
  • Assistance and Support through all aspects of the onboarding process
  • On-site canteen with plentiful selection of fresh food and salad
  • Discounts in many surrounding shops and partner vendors like HP, Allianz, Sunrise, Shell, ...
  • Lots of team activities and regular hackathons
  • Attractive office in the heart of Zurich with excellent public transportation access

Or, know someone who would be a perfect fit? Let them know!

Workplace & Culture

  • CLIENT FIRST
  • Our philosophy of putting the client first means that we always strive to provide the best possible service.
  • SHARING INFORMATION
  • Sharing is caring! We are sharing information proactively to make sure that everyone is on the same page.
  • BE CREATIVE, FAIL FAST
  • We are bold and not afraid to fail. If we do, we try to be fast. ;-)
  • APPRECIATE EACH OTHER
  • Heterogeneity makes us stronger and more dynamic.

 

Already working at Homegate AG?

Let’s recruit together and find your next colleague.

email
@homegate.ch
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